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Help Desk and IT Support Training: An organization’s internal front-line support team should know everything that the end users know about what they do and how—and far more. We teach trouble-shooting techniques, tips and tricks about specific software programs, and communication skills for managing users under stress.
End-User Training: Our brief, concentrated training sessions deliver fast-paced training targeted to produce high-powered users.
On-Going End-User Support (“floor support”): Much technology learning takes place back at the desk, with one’s fingers on the keyboard. Our floor support team ensures that learning takes root as it’s put into practice correctly.
Follow-up: Evaluate the effectiveness of the initial training, determine what topics need additional attention. Create a community of on-going learners.